Refund policy

Return & Refund Policy

Last Updated: [Insert Date]

At Myphino Health, customer satisfaction is important to us. We strive to deliver high-quality products in perfect condition. Please read our Return & Refund Policy carefully before making a purchase.

Returns

Due to the nature of health and nutritional products, we do not accept returns of opened, used, or consumed products for hygiene and safety reasons.

You may be eligible for a return only if:

  • The product received is damaged during transit.
  • The product received is defective.
  • An incorrect product was delivered.
  • The package is received in a tampered condition.

To request a return, please contact us within 48 hours of delivery with clear photographs and order details.

Non-Returnable Items

The following items are not eligible for return:

  • Opened products
  • Used or partially consumed products
  • Products damaged due to misuse or improper storage
  • Products returned without original packaging
  • Orders returned after the specified return request period

Refund Eligibility

Refunds will be processed only after the returned item has been inspected and approved by our team.

Eligible refund situations include:

  • Damaged products received
  • Incorrect products delivered
  • Orders canceled before shipment
  • Products unavailable after order confirmation

Refund Process

Once your refund request is approved:

  • Refunds will be processed within 5–7 business days.
  • The amount will be credited to the original payment method.
  • Processing times may vary depending on your bank or payment provider.

Order Cancellation

Customers may cancel an order before it has been shipped.

Once an order has been dispatched, it cannot be canceled.

To request cancellation, contact our support team as soon as possible.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

  1. Take clear photos of the product and packaging.
  2. Contact our customer support within 48 hours of delivery.
  3. Provide your order number and supporting images.
  4. Our team will review the request and assist with a replacement or refund.

Replacement Policy

Eligible products may be replaced instead of refunded, depending on product availability and the nature of the issue.

Shipping Charges

  • Original shipping charges are non-refundable unless the error was caused by Myphino Health.
  • Return shipping costs, if applicable, will be communicated during the return approval process.

Contact Us

For return, refund, or replacement requests, please contact:

Myphino Health

📞 Phone: +91 8074 709 926