Shipping policy


Shipping Policy

Last Updated: 17-06-2026 
At Myphino Health, we are committed to delivering your orders safely and efficiently. Please review our Shipping Policy to understand how orders are processed and delivered.

1. Order Processing

  • Orders are typically processed within 1–2 business days after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During promotional periods or high-demand seasons, processing times may be slightly longer.

2. Shipping Coverage

We currently ship across India through trusted courier and logistics partners.

Delivery availability may vary depending on your location and courier service coverage.

3. Estimated Delivery Time

Estimated delivery timelines:

  • Metro Cities: 2–5 business days
  • Tier 2 & Tier 3 Cities: 3–7 business days
  • Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to factors beyond our control.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout.
  • Free shipping offers may be available on selected orders, products, or promotional campaigns.
  • Additional charges may apply for certain remote or special delivery locations.

5. Order Tracking

Once your order is shipped, you will receive:

  • Order confirmation
  • Shipping confirmation
  • Tracking details (via SMS, WhatsApp, or Email)

Customers can track their shipment using the provided tracking information.

6. Delivery Delays

While we strive for timely delivery, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Transportation disruptions
  • Courier partner delays
  • Government restrictions or public holidays
  • Incorrect shipping information provided by the customer

Myphino Health is not responsible for delays caused by circumstances beyond our control.

7. Incorrect Shipping Information

Customers are responsible for providing accurate:

  • Name
  • Phone number
  • Shipping address
  • PIN code

Orders delayed or returned due to incorrect information may incur additional shipping charges.

8. Failed Delivery Attempts

If a delivery attempt fails because:

  • The recipient is unavailable
  • Contact information is incorrect
  • The delivery address is incomplete

the courier partner may attempt redelivery or return the package to us.

Additional shipping charges may apply for reshipment.

9. Damaged Packages

If your package arrives damaged:

  1. Take clear photographs of the package and product.
  2. Contact our support team within 48 hours of delivery.
  3. Provide your order number and supporting images.

Our team will review the issue and assist with a replacement or resolution.

10. Order Cancellation After Shipment

Once an order has been shipped, it cannot be canceled.

Customers may refer to our Return & Refund Policy for information regarding eligible returns and refunds.

11. Contact Us

For any shipping-related questions, please contact:

Myphino Health

📞 Phone: +91 8074 709 926